Privacy Policy
Effective date: September 4, 2026
Cahaba Mountain Brook Animal Clinic ("CMBAC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.cahabamountainbrookac.com, submit a form, request an appointment, or otherwise communicate with us through the website.
Information We Collect
Depending on how you use the website, we may collect:
Information you provide: your name, email address, telephone number, address, preferred contact method, appointment details, and information about your pet.
Communications: information contained in messages, form submissions, emails, or text messages you send to us.
Technical and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, and dates and times of visits.
Cookie and analytics information: information collected through cookies and similar technologies used to operate, secure, and understand use of the website.
Please do not submit sensitive personal financial information through a general contact or appointment form.
How We Use Information
We may use personal information to:
respond to questions and appointment requests;
provide and coordinate veterinary, pharmacy, boarding, grooming, training, and related services;
send service-related communications, including appointment reminders and follow-up messages;
send promotional emails or text messages when permitted by law and consistent with your choices;
operate, maintain, secure, and improve our website and services;
detect fraud, misuse, or security incidents; and
comply with legal obligations and protect our rights, clients, staff, and others.
Cookies and Analytics
Our website and service providers may use cookies, pixels, local storage, and similar technologies. These technologies help the site function, remember preferences, measure traffic, and show us how visitors use the site. You can adjust cookie permissions through any cookie controls provided on the website and through your browser settings. Blocking some cookies may affect site functionality.
When We Disclose Information
We may disclose personal information:
to vendors that help us host and operate the website, process forms, schedule appointments, provide communications, perform analytics, or support clinic services;
to veterinary pharmacies, laboratories, referral providers, payment providers, and other parties when needed to provide services you request;
when required by law, legal process, or a lawful government request;
when reasonably necessary to protect rights, safety, property, or the integrity of our services; or
in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the practice, subject to applicable law.
We do not sell personal information for money.
Third-Party Services and Links
Our website is hosted using Squarespace and may link to or integrate services operated by other companies. For example, appointment requests and the online pharmacy may be provided through Covetrus, and maps or directions may be provided through Google. When you follow a link to or interact directly with a third-party service, that company's privacy policy governs its collection and use of information. We encourage you to review those policies.
Email and Text Messages
You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. You may opt out of marketing text messages by replying STOP or by contacting us. Message and data rates may apply. Opting out of marketing messages will not prevent us from sending non-marketing communications reasonably related to appointments, services, transactions, or your relationship with the clinic, as permitted by law. Consent to receive marketing messages is not a condition of purchasing goods or services.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and veterinary records, resolving disputes, enforcing agreements, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may ask us to update or correct contact information you have provided, or request information about our privacy practices, by contacting us below. You may also control cookies through your browser or available website cookie settings and manage marketing communications as described above. We will consider privacy requests in accordance with applicable law.
Children's Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the website, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on this page with a new effective date. Material changes will be communicated as appropriate.
Contact Us
Cahaba Mountain Brook Animal Clinic
3190 Cahaba Heights Road
Vestavia Hills, Alabama 35243
Email: info@cahabamountainbrookac.com
Phone: (205) 967-6759